Shipping policy

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Shipping Policy

Company Information

Welcome to Allways Coffee! We specialize in delivering premium coffee bean subscriptions, coffee beans, brewing accessories, and merchandise to your door. Our goal is to provide you with the freshest coffee and the best brewing tools in the most efficient way possible.

Shipping Locations

We offer international shipping, serving Australia and New Zealand exclusively. Please note that our coffee bean subscription service is currently available only within these regions.

Shipping Methods and Options

We partner with AusPost, Aramex, Couriers Please, and DHL to ensure reliable delivery. Our shipping options include:

  • Standard Shipping: 1-4 business days
  • Express Shipping: 1-2 business days

Shipping Costs

We are pleased to offer free shipping on all our products, including both subscriptions and non-subscription items.

Order Processing

  • Orders placed before the cut-off time (noon) will be shipped the following Wednesday or Thursday.
  • We process and ship subscription orders once per fortnight.
  • Orders for accessories and merchandise are processed and shipped daily.

Delivery Times

  • Standard Shipping: 1-4 business days
  • Express Shipping: 1-2 business days

We guarantee delivery within 7 days for all orders.

Packaging

Allways Coffee is committed to sustainability. Our products are packaged in 100% compostable materials. For fragile or large items, we apply extra padding to ensure safe delivery.

Tracking and Notifications

Once your order is shipped, you will receive an email with tracking information to monitor your delivery.

International Shipping

  • Customs and duties for international orders are handled by Allways Coffee.
  • Additional fees for international shipping will be calculated and charged at checkout.

Customer Support

For any shipping-related inquiries, please contact us at info@allways.coffee. We strive to respond to all queries within 24 hours.